Terms & Conditions

Buildura provides general handyman, maintenance, and trade referral services to residential and commercial clients in Sydney.

We reserve the right to decline any job or service request at our discretion, including but not limited to jobs outside our service area or scope of capability.

Services are subject to availability and may vary depending on location, access, and trade requirements.

Pricing provided through Buildura is based on the information available at the time of quoting.

Additional works, unforeseen conditions, hidden damage, or changes to the scope may result in revised pricing.

Quotes are valid for 14 days unless otherwise stated.

Buildura reserves the right to decline works that fall outside the agreed scope or service offering.

By requesting a booking through Buildura, you confirm that you have the legal authority to grant access to the property.

You agree to ensure safe and reasonable access to the work area on the scheduled day and time.

If access is not provided at the agreed time, a cancellation or call-out fee may apply.

We require at least 24 hours notice for cancellations or rescheduling.

Cancellations made with less than 24 hours notice may incur a cancellation fee.

Buildura reserves the right to reschedule bookings due to unforeseen circumstances, including weather, illness, or emergency works.

You are responsible for providing accurate information regarding the job requirements at the time of booking.

You must disclose any known hazards, asbestos, or pre-existing damage prior to works commencing.

Failure to disclose relevant information may result in additional charges or the work being declined on-site.

You agree to ensure children, pets, and non-essential persons are kept away from the work area during service.

Any variations to the original scope of work must be agreed upon in writing (including email or SMS) before additional works commence.

Buildura is not liable for delays caused by scope changes or additional requests made during the job.

Where Buildura supplies materials, an itemised cost will be included in the quote or invoice.

If you supply your own materials or fixtures, Buildura is not responsible for defects, incompatibility, or failures arising from those items.

Buildura does not warrant client-supplied materials or products.

Certain works (including electrical, plumbing, and gas) may be carried out by or referred to licensed subcontractors.

Buildura ensures that any trade referred or used holds the appropriate licence for the work performed in NSW.

Buildura acts as a service coordinator and is not the licence holder for specialised trade work unless otherwise stated.

Payment is due upon completion of works unless otherwise agreed in writing.

For larger projects, a deposit may be required prior to commencement.

Invoices not paid within the agreed timeframe may incur late payment fees.

Buildura accepts payment via bank transfer, card, or other methods as advised at the time of service.

Buildura takes all reasonable care in carrying out services. However, we are not liable for pre-existing faults, structural issues, or damage not caused by our works.

Our liability is limited to the cost of the services provided.

Buildura is not responsible for indirect, consequential, or incidental losses arising from the services.

Nothing in these Terms limits any rights you may have under Australian Consumer Law.

Buildura provides a workmanship warranty of 30 days from the date of completion, unless otherwise agreed.

Warranty claims must be submitted in writing within the warranty period.

Warranty does not cover damage caused by misuse, third-party interference, or normal wear and tear.

Warranties on materials or products are subject to the original manufacturers warranty terms.

By submitting a quote request, booking, or contact form on our website, you consent to being contacted by Buildura regarding your enquiry.

Buildura does not guarantee response times but aims to respond to all enquiries within 1 business day.

Submitting a form does not constitute a confirmed booking or acceptance of works.

Buildura collects and uses your personal information in accordance with our Privacy Policy.

We do not sell, share, or disclose your information to third parties except where required to deliver the service or comply with the law.

Buildura is a trading name of Soulform Pty Ltd (ABN 23 684 358 825).

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms will be subject to the jurisdiction of NSW courts.

For any questions or concerns regarding these Terms and Conditions, please contact us:

Email: hello@buildura.com.au

Phone: 0425 320 550

Website: www.buildura.com.au